Microsoft 365 Managed Administration

Microsoft 365 Administrator
on Demand.

Many organisations do not require a full-time Microsoft 365 administrator but still need access to expert-level knowledge when challenges arise. Flexible, senior-level administration, security management, governance and continuous optimisation — without the overhead of a permanent hire.

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Microsoft 365 Expert10+ Years M365 ExperienceD/A/CH RegionGDPR Compliant

The Challenge

Most organisations outgrow their M365 setup without noticing.

Microsoft 365 environments accumulate technical debt quickly. Without dedicated administration, risk compounds silently.

No dedicated Microsoft 365 administrator

IT generalists or department heads manage M365 as a side task. Critical configuration gaps go unnoticed for months.

Critical

Reactive support instead of proactive management

Issues are addressed only when they disrupt operations. Security drift, licence waste and compliance gaps accumulate in the background.

Critical

Compliance and governance requirements unmet

GDPR obligations, data retention policies and access governance require ongoing attention that ad-hoc IT cannot provide.

High

Security incidents without structured response

Without monitoring and defined response procedures, incidents go undetected or are handled inconsistently.

High

Tenant complexity grows with the business

New teams, mergers, tool additions and remote work create configuration complexity that requires structured expertise to manage.

Critical

A single monthly retainer gives you structured Microsoft 365 administration without a full-time salary commitment.

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Administration Scope

Every critical area of your Microsoft 365 environment.

Comprehensive coverage across identity, devices, collaboration, security and compliance — handled by a senior M365 specialist.

01

User & Identity Management

  • ·User lifecycle management
  • ·Group and team administration
  • ·Role assignments and reviews
  • ·Guest account governance
  • ·Access lifecycle management
02

Microsoft Entra ID

  • ·Conditional Access policies
  • ·Multi-Factor Authentication
  • ·Identity Protection configuration
  • ·Role-Based Access Control
  • ·Periodic security reviews
03

Exchange Online

  • ·Mailbox and shared mailbox management
  • ·Mail flow troubleshooting
  • ·Transport rules and connectors
  • ·Anti-spam and anti-phishing policies
  • ·Distribution list administration
04

Microsoft Teams

  • ·Teams governance and lifecycle
  • ·Meeting and messaging policies
  • ·Guest access controls
  • ·Channel and app management
  • ·Teams policy assignments
05

SharePoint & OneDrive

  • ·Permission and sharing management
  • ·External sharing controls
  • ·Information architecture
  • ·Document library administration
  • ·Site collection management
06

Microsoft Intune

  • ·Device enrolment and compliance
  • ·Configuration and compliance policies
  • ·Application deployment
  • ·Endpoint security baselines
  • ·Windows Autopilot management
07

Security & Compliance

  • ·Secure Score optimisation
  • ·MFA strategy and enforcement
  • ·Conditional Access reviews
  • ·Security assessment reports
  • ·Best practice implementation
08

Troubleshooting & Incident Response

  • ·Exchange and mail flow issues
  • ·Teams and calling problems
  • ·SharePoint and OneDrive issues
  • ·Intune enrolment failures
  • ·Authentication and sign-in issues

Project Support

Microsoft 365 project support included.

Beyond ongoing administration, structured project support for migrations, rollouts and major configuration initiatives.

Tenant Migrations

Cross-tenant migrations, domain consolidations and post-merger M365 integrations.

Exchange Migrations

On-premises Exchange to Exchange Online migrations with mailbox cutover and hybrid configuration.

Teams Rollouts

Structured Teams deployment with governance framework, policy configuration and adoption support.

SharePoint Implementations

Modern SharePoint Online architecture design, migration from file shares and intranet builds.

Intune Deployments

End-to-end Intune setup including Autopilot, compliance policies, app deployment and security baselines.

Copilot Readiness Projects

Data governance remediation, sensitivity label deployment and Copilot pilot programme management.

Governance Initiatives

M365 governance framework design covering Teams, SharePoint, naming conventions and lifecycle policies.

Security Hardening Projects

Targeted security hardening aligned to CIS, CISA and Microsoft Secure Score benchmarks.

Power Automate Solutions

Workflow automation design and implementation to improve operational efficiency across M365 services.

Enterprise Experience

Enterprise experience for your Microsoft cloud.

Gordon brings enterprise-level Microsoft 365 expertise gained across demanding environments including large-scale identity management, end user computing, virtual desktop infrastructure and security operations. Every engagement benefits from that depth — regardless of your company size.

Direct engagement — no account managers or junior hand-offs
Enterprise-grade methodology applied to SME environments
Every recommendation backed by real audit data
Documentation and runbooks delivered with every engagement
Structured, proactive approach — not reactive break-fix
10+Years M365 Specialisation
150+Environments Managed
D/A/CHPrimary Region
MSMicrosoft Certified

Service Packages

Choose the right level of support.

Three monthly packages designed to match your administration needs. All packages include direct access to Gordon — no tiered support teams.

Starter

Essential M365 administration support for smaller environments with low administration volume.

Up to 5 hours monthly
  • →Flexible administration support
  • →Ticket-based request handling
  • →User and licence management
  • →Basic security monitoring
Most Popular

Business

Comprehensive ongoing administration for growing organisations requiring regular attention and proactive oversight.

Up to 10 hours monthly
  • →Priority response
  • →Monthly environment health review
  • →Security checks and Secure Score review
  • →Licence optimisation monitoring
  • →Includes one project support session

Premium

Strategic administration and advisory for organisations requiring deep expertise and architectural guidance.

Up to 20 hours monthly
  • →Strategic consulting included
  • →Architecture and roadmap guidance
  • →Proactive optimisation and governance
  • →Priority incident response
  • →Quarterly executive briefing

All packages are monthly and can be adjusted as your needs evolve. Custom scopes available on request.

Get started

Need a Microsoft 365 administrator without hiring one full time?

Gain flexible access to professional Microsoft 365 administration, security, troubleshooting and continuous improvement — without the cost and complexity of a permanent hire.

Free 30-minute consultationNo long-term commitment requiredSenior expertise from day oneGDPR compliant
Schedule a Free ConsultationView packages
Book a Strategy Call

30 minutes. Real answers.

No pitch decks. No discovery questionnaires. A direct conversation about your M365 environment, your biggest challenges, and whether there's a fit.

  • →Free, no-obligation 30-minute call
  • →Direct with Gordon — no sales team
  • →Structured to deliver value regardless of outcome
  • →Response within one business day
  • →GDPR / DSGVO compliant data handling

Request a Strategy Call

Microsoft 365 Administrator on Demand — Gordon365